interaction
What It Means
An interaction occurs when an AI system exchanges information or responds to inputs from its surrounding environment, including users, other systems, or data sources. It's essentially any point where the AI system receives input, processes it, and produces some form of output or response.
Why Chief AI Officers Care
Every interaction represents a potential point of failure, bias introduction, or regulatory compliance issue that could impact business operations. These touchpoints also generate valuable data about system performance and user behavior that can drive business insights and improvements.
Real-World Example
When a customer asks a chatbot about their account balance, the interaction includes the customer's question, the bot accessing account databases, processing natural language, and responding with balance information - each step involves the AI system working with its environment of users, databases, and business rules.
Common Confusion
People often think interactions only mean direct user conversations, but they actually include any exchange between the AI system and external elements like APIs, databases, sensors, or automated processes.
Industry-Specific Applications
See how this term applies to healthcare, finance, manufacturing, government, tech, and insurance.
Healthcare: In healthcare AI, interactions encompass patient-facing touchpoints (chatbots, diagnostic tools), clinician workflows (d...
Finance: In finance, interactions encompass AI systems processing customer queries, executing trades, making credit decisions, or...
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Includes:
- 6 industry-specific applications
- Relevant regulations by sector
- Real compliance scenarios
- Implementation guidance
Technical Definitions
NISTNational Institute of Standards and Technology
"Action that takes place with the participation of the environment of the object."Source: IEEE_Soft_Vocab
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